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Privacy

Privacy at Vancouver By Sea

We collect only what we need to run your sail, and we protect it carefully. This follows British Columbia’s Personal Information Protection Act (PIPA).

What we collect

  • When you book: your name, email and phone, the sail, the date and the number of guests, and anything you tell us in your note.
  • Where your visit came from: the advert or link that brought you to our site (for example “Google, summer campaign”), saved with your booking so we know which advertising works. It never includes your name or email.
  • When you visit our website: if you say OK to cookies, Google Analytics and Meta measure which pages and ads lead to bookings. They never receive your name, email or phone from us.

We never see or store your card number. Your booking is kept in our own booking system. Card payments are handled by Square, on its secure card form.

Why we use it

  • To confirm your sail, get in touch about the weather or changes, and look after you on the day.
  • To understand which advertising works, so we spend less on what doesn’t.
  • To send news and offers, only if you agree. You can unsubscribe at any time.

Who sees it

  • Our team: what they need to run your sail.
  • Service providers: Square (card payments), Brevo (booking emails), Supabase (our booking system’s database, in Canada), Vercel (website hosting), Google (analytics and advertising measurement) and Meta (advertising measurement), the last two only with your cookie consent. Some process information outside Canada; each is bound to protect it.
  • Booking partners: if you book through GetYourGuide or Airbnb, their own privacy policies also apply.
  • No one else. We never sell your information.

How long we keep it

  • Bookings, payments and refunds: 7 years (tax and accounting).

Cookies

Nothing that measures advertising loads until you say OK. Choose “No thanks” and neither Google nor Meta loads. You can change your choice at any time on the cookies page or with “Cookie settings” at the bottom of every page.

Your choices

You can ask to see, correct or delete the information we hold about you. Email info@vancouverbysea.com or call (778) 200-9277.